The owner of Villa Joanna or persons designated to perform their duties are obliged to respond to a complaint in writing within 14 days from the date of its receipt.
- The administrator of the guest’s personal data is the Health and Safety at Work and Fire Protection Services Office Joanna Okulska, located in Dzierzgoń, ul. Traugutta 39, 82-440 Dzierzgoń, NIP 579-120-57-86, hereinafter referred to as Villa Joanna.
- The guest’s personal data is processed based on the rental agreement for apartment services concluded between the guest and Villa Joanna. The purpose of processing personal data is to provide apartment rental services by Villa Joanna. Additionally, the guest’s personal data may be processed through visual monitoring used at Villa Joanna. The purpose of implementing visual monitoring is to protect the guest and other individuals present on the premises of Villa Joanna or in its vicinity.
- In the event that the guest provides personal data regarding preferences regarding the stay or services provided, Villa Joanna may process this personal data for the purpose of improving the quality of the services provided or ensuring the guest’s comfort, as well as providing additional services to the guest. This also includes the processing of sensitive data. The legal basis for processing personal data for this purpose is the legitimate interest of Villa Joanna (Art. 6(1)(f) of the GDPR). Villa Joanna has conducted an assessment of the impact of actions taken for this purpose on the guest’s privacy. This assessment has led Villa Joanna to the conclusion that processing personal data within the legitimate interest does not unduly interfere with the guest’s privacy, as such processing is intended to improve the quality of services provided by Villa Joanna, which is expected to benefit the guest by better understanding their needs. Therefore, the interests and privacy of the guest will not be violated.
- The guest’s personal data may also be processed for the purpose of conducting guest satisfaction surveys related to the services provided by Villa Joanna. The legal basis for processing personal data for this purpose is the legitimate interest of Villa Joanna (Art. 6(1)(f) of the GDPR). Villa Joanna has conducted an assessment of the impact of actions taken for this purpose on the guest’s privacy. This assessment has led Villa Joanna to the conclusion that processing personal data within the legitimate interest does not unduly interfere with the guest’s privacy, as such processing is intended to improve the quality of services provided by Villa Joanna, which is expected to benefit the guest by better understanding their needs. Therefore, the interests and privacy of the guest will not be violated.
- Villa Joanna informs that providing personal data is a contractual and statutory requirement (in the documentation of sales made to the guest with a VAT invoice). Failure to provide personal data prevents the conclusion of an agreement with Villa Joanna, as well as the issuance of a VAT invoice.
- Villa Joanna informs that each guest has the right to access their personal data and to correct and update them. Each guest also has the right to data portability, to object to processing, and to delete personal data if there are legal grounds for such actions.
- Villa Joanna informs that the guest’s personal data will be stored throughout the period of providing the apartment rental service to the guest, and the data will also be stored for the duration of the statute of limitations for any claims, including tax and civil claims. However, personal data processed by video surveillance will be kept for a period of 60 days, unless, due to special circumstances (e.g., an accident), the surveillance recording needs to be stored for a longer period, including the time of any proceedings conducted under the provisions of the law.
- Villa Joanna informs that the guest’s personal data may be disclosed to the following categories of recipients:
- to accounting firms cooperating with Villa Joanna,
- to law firms cooperating with Villa Joanna,
- to insurance companies cooperating with Villa Joanna,
- to IT companies and companies providing support and management of IT infrastructure for Villa Joanna,
- to courier and postal companies
- Villa Joanna informs about the right to lodge a complaint with the supervisory authority overseeing the processing of personal data.
- In case of booking accommodation at Villa Joanna through a booking portal, the categories of Guest’s personal data provided to Villa Joanna by these entities may include, in particular, the first and last name, date of stay, email address, phone number, and the guest’s address. Information about the exact source from which Villa Joanna obtained the guest’s personal data can be obtained from the owner of Villa Joanna.